Refund Policy

1. Overview

We want you to be confident when purchasing an AppZano product. This Refund Policy explains when you may request a refund for AppZano software, subscriptions, and other digital products or services.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

2. Digital products

AppZano primarily provides digital software and services. Because digital products can generally be delivered and used immediately, refunds for digital purchases may be subject to the specific circumstances of the purchase and applicable consumer protection law.

Where a statutory right to cancel or obtain a refund applies, we will honour that right.

3. Our refund window

Unless a product page, purchase agreement, or applicable law provides a longer or different period, you may request a refund within 14 days of purchase.

Refund requests made within this period are reviewed based on the circumstances of the purchase, the product involved, and whether the applicable digital content has been substantially used or consumed.

Where applicable law gives you a specific statutory cancellation or refund right, that right takes precedence over this general policy.

4. Trial periods

Some AppZano products may provide a trial period before purchase. Where a trial is offered, you should use that period to determine whether the product meets your requirements.

A trial does not remove any statutory consumer rights that apply to the subsequent purchase.

5. Subscriptions

Subscription products may be cancelled at any time. Unless otherwise stated at the time of purchase, cancellation prevents future renewal but does not automatically refund the current billing period.

You generally retain access to the subscription for the remainder of the period that you have already paid for, subject to the applicable product terms.

If you believe that a subscription renewed unexpectedly or was charged in error, contact us as soon as possible and we will review the charge.

6. Accidental purchases

If you purchased a product accidentally, contact us as soon as possible with the purchase details.

We will review accidental purchase requests fairly, taking into account the circumstances, how recently the purchase was made, and whether the product has been substantially used.

7. Defective or non-functional software

If an AppZano product does not function substantially as described, please contact us before requesting a refund where reasonably possible.

We may first attempt to resolve the issue through troubleshooting, an update, a replacement version, or another reasonable remedy.

If the issue cannot reasonably be resolved, you may be entitled to a refund or other remedy under applicable law.

8. Duplicate charges

If you have been charged more than once for the same purchase due to an apparent payment or processing error, contact us with the relevant transaction information.

Once the duplicate charge has been verified, we will arrange an appropriate refund for the duplicated transaction.

9. Promotional purchases

Products purchased using promotional pricing, discounts, or other offers remain subject to the refund terms applicable to the underlying product.

Where a refund is approved, the amount refunded will generally correspond to the amount actually paid for the relevant purchase, rather than the product's standard undiscounted price.

10. Refund method

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution and is outside AppZano's direct control.

11. App stores and third-party marketplaces

If you purchased an AppZano product through a third-party marketplace or app store, the purchase may be governed by that provider's billing and refund process.

In those circumstances, you may need to submit the refund request directly through the relevant marketplace or platform.

12. How to request a refund

To request a refund, contact AppZano using the contact details provided on our website.

Please include the email address associated with the purchase, order or transaction reference where available, the product purchased, and a brief explanation of the reason for your request.

Providing accurate purchase information helps us locate the transaction and process your request more quickly.

13. Fraud and abuse

We reserve the right to investigate refund requests and decline requests where there is evidence of fraud, payment abuse, deliberate misuse of licensing systems, or repeated abuse of refund processes, subject always to applicable law.

A refund does not grant continued rights to use software for which the purchase has been refunded. Where a refund is issued, the associated licence may be cancelled or revoked as applicable.

14. Consumer rights

If you are a consumer, you may have statutory rights relating to digital content, digital services, subscriptions, defective products, cancellation, refunds, and remedies.

Nothing in this Refund Policy is intended to exclude, restrict, or replace those rights where doing so would be unlawful.

15. Changes to this policy

We may update this Refund Policy when our products, purchasing arrangements, or legal requirements change.

The version applicable to a purchase will generally be the version in effect at the time of that purchase, unless a change is required by law.

16. Contact

If you have a question about a purchase, cancellation, subscription, or refund, please contact AppZano through the contact details provided on our website.